Shipping & Returns — MAISON RIMA

N.º 01 · Within Lebanon

Tripoli & beyond.

— Tripoli city centre — complimentary delivery within Tripoli, personally handled by the atelier team. Gown is delivered pressed, covered, and on a padded hanger.

— North Lebanon & surrounding regions — complimentary delivery extended to the immediate Tripoli region. For villages and towns slightly further afield, contact us — we can almost always arrange.

— Beirut & Mount Lebanon — delivery by arrangement, typically within 2–3 days. A small delivery fee may apply depending on timing and route.

— South Lebanon & Bekaa — by special arrangement only. Message us on WhatsApp with your address and we will confirm availability and cost.

N.º 02 · International

Shipped worldwide.

— Carrier — DHL Express. Gowns are packaged in a reinforced garment box with internal tissue padding, and insured for full declared value.

— Transit time — 3 to 5 business days to most GCC countries and Europe; 5 to 7 days to North America and further. Tracking is shared when the shipment is collected.

— Import duties & taxes — the customer is responsible for any import duties or taxes levied by the destination country. DHL may contact you to arrange payment before delivery.

— Shipping cost — quoted per order, based on destination and parcel weight. International brides: WhatsApp us for an exact quote before confirming.

N.º 03 · Lead times

Plan ahead. Every gown has a timeline.

Custom Gowns

6–12 weeks

From first sketch approval to final fitting. Embroidery-heavy or fully beaded designs sit at the longer end. Contact us as soon as you have a date.

In-Stock Purchase

2–3 weeks

For gowns bought from the current collection. This allows time for up to three fitting sessions before your event.

Rental

Same week

Rental gowns can be arranged quickly — often within the same week — subject to availability in your size and preferred style. Alterations included.

N.º 04 · Returns

An honest policy.

A bridal gown altered to your measurements cannot be resold. For this reason, our return policy is straightforward — and we will always explain it clearly before any work begins.

Purchased gowns: Final sale once alterations begin
Customised gowns: Non-returnable — made for you
Rental gowns: Always returned, within 5 days
Deposits: Non-refundable once work begins
Pre-alteration cancellation: Case by case — contact us

N.º 05 · Exchanges

Only at the atelier.

If you would like to exchange one gown for another — before alterations have begun — this is possible and we will accommodate it with grace. Exchanges must be done in person at the atelier, where Rima can guide the new selection and any price difference can be settled at the same time.

We do not process exchanges remotely. The atelier is where the conversation should happen — in person, unhurried, with the gowns in front of you.

If something is not right — the fit, the gown, the timing — please tell us as early as possible. The sooner we know, the more we can do. We have never wanted a bride to leave unhappy.

Shipping from Tripoli

Planning from abroad?

We work with international brides regularly — via video consultation for the design phase, and DHL Express for delivery. Send us your destination and wedding date and we will map out the timeline.